Frequently Asked Questions

Transparent Courses is a professional learning platform that offers comprehensive courses designed to help individuals develop practical skills and advance their careers. We focus on providing high-quality, industry-relevant education with expert instructors and hands-on projects.

Our courses are designed for professionals at all levels, from beginners looking to learn new skills to experienced practitioners wanting to advance their expertise. Each course clearly states its difficulty level and prerequisites to help you choose the right fit.

Simply browse our course catalog, select a course that interests you, and complete the enrollment process. Once enrolled, you'll receive immediate access to all course materials and can start learning right away.

Yes, we provide comprehensive customer support. You can reach us via email, phone, or through our contact form. Our support team is available Monday through Friday, 9 AM to 6 PM EST, and Saturday 10 AM to 4 PM EST.

Once you enroll in a course, you have lifetime access to all course materials. This means you can revisit the content whenever you need to refresh your knowledge or reference specific topics.

Yes, most course materials including PDFs, worksheets, and resources are available for download. This allows you to access them offline and keep them for future reference.

Prerequisites vary by course. Each course page clearly lists any required knowledge, skills, or software. Beginner courses typically have no prerequisites, while advanced courses may require specific background knowledge.

Yes, most of our courses include hands-on projects and practical exercises. These are designed to help you apply what you've learned and build a portfolio of work that demonstrates your new skills.

We accept all major credit cards including Visa, Mastercard, and American Express. All payments are processed securely using industry-standard encryption.

Absolutely. We use 256-bit SSL encryption to protect all payment transactions. Your payment information is never stored on our servers and is processed through secure payment gateways that comply with industry security standards.

Please refer to our Terms of Service for detailed information about our refund policy. We handle refund requests on a case-by-case basis and encourage you to contact our support team if you have any concerns.

No, we believe in transparent pricing. The price you see for each course is the total amount you'll pay. There are no hidden fees, subscription charges, or additional costs.

Our platform works on any modern web browser (Chrome, Firefox, Safari, Edge) on desktop, tablet, or mobile devices. You'll need a stable internet connection to stream video content, though many materials can be downloaded for offline access.

Yes, our platform is fully responsive and works seamlessly on smartphones and tablets. You can learn on the go and pick up where you left off on any device.

If you encounter any technical issues, please contact our support team immediately. We'll work quickly to resolve any problems and ensure you can continue your learning without interruption.

While video content requires an internet connection to stream, many course materials including PDFs, worksheets, and resources can be downloaded for offline access. This allows you to continue learning even without an internet connection.